Your Privacy Matters

Privacy Policy

Last updated: 1 January 2025

ARAIZI ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully before using our website or making a purchase.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, postal address, phone number, and payment information when you make a purchase or create an account. We also automatically collect certain technical information when you visit our site, including your IP address, browser type, and pages visited. This data is used solely to provide and improve our services.

2. How We Use Your Information

We use your personal information to: process and fulfil your orders; communicate with you about your orders and account; send you marketing communications you have opted into; improve and personalise your experience on our site; and comply with our legal obligations. We will never sell or rent your personal data to third parties.

3. Data Sharing

We share your information only with service providers who assist us in operating our business — including payment processors, courier partners, and email marketing platforms — all bound by strict data processing agreements. We may also disclose information when required by law or to protect the rights of ARAIZI and our clients.

4. Data Security

All data is transmitted over SSL/TLS-encrypted connections. Payment card information is processed by PCI-DSS-compliant payment providers and is never stored on our servers. We conduct regular security audits and maintain strict access controls on all client data.

5. Cookies

We use essential cookies to operate our site and optional analytics cookies to understand how visitors interact with our content. You may decline non-essential cookies at any time via our Cookie Preferences panel. Refusing cookies will not affect your ability to purchase or use our services.

6. Your Rights

You have the right to access, correct, or delete any personal data we hold about you. You may also withdraw marketing consent at any time. To exercise your rights, contact privacy@araizi.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

7. Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order data is typically retained for 7 years. Marketing preferences are retained until you opt out.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our site. The date of the most recent revision appears at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.

Questions about this policy? Contact our Data Protection Officer at privacy@araizi.com